For information on shipping methods and charges, and delivery times, check our shipping information page.

For questions about ordering, order status, return policies, or order cancellation, please check our Customer Service page.

For information on our site security and privacy policies, please check our Legal Disclaimer page.

Do you carry PAL-formatted videos?
How do I know if you've received my order?
I am having a problem ordering from your site. Whom do I contact?
How do I contact Civitas?
How do I sign up to receive your newsletter?
How do I unsubscribe from your newsletter?
How can I order Civitas products?
What payment methods can I use when ordering products?
How do I find out what's happening with my order?
When will my order arrive?
How do I return an item?
How much does shipping cost?

Do you carry PAL-formatted videos?
No. CIVITAS does not carry the PAL format.

How do I know if you've received my order?
Shortly after placing your order, you will receive an email confirmation from Civitas.org with your order number. If you do not receive this confirmation, it is possible that you entered an incorrect email address in your order. In this case, please contact Customer Service via the Contact Form to verify your email address. (See "contact us" topic from left menu.) Once you receive an email confirmation of your order, please keep your order number handy. Having your order number will allow you to request the status of your order online and will greatly assist us should you have any questions about your order.

I am having a problem ordering from your site. Whom do I contact?
Use the Contact Form under the "contact us" topic for any questions you may have. Your question will be passed to the appropriate person, and you will receive a response with instructions.

How do I contact Civitas?
To contact Civitas via email, snail mail, phone or fax, visit contact us.

How do I sign up to receive your newsletter?
To receive regular updates via e-mail on what's happening with Civitas and to be added to our mailing list, subscribe to Bits of Understanding.

How do I unsubscribe from your newsletter?
To unsubscribe from Bits of Understanding, contact us.

How can I order Civitas products?
You can order Civitas products by fax, phone, or online. For more information on ordering, click here.

What payment methods can I use when ordering products?
Civitas accepts VISA, Mastercard, or money orders. For more order information, click here.

How do I find out what's happening with my order?
For information about the status of your order, visit customer service.

When will my order arrive?
For information on shipping and delivery, visit shipping information.

How do I return an item?
Items can be sent back to:
Civitas
2210 W. North Avenue
Chicago, IL 60647
Attn: Civitas Returns

For more information on our return policy, visit customer service.

How much does shipping cost?
Shipping costs range from $3.95 and up and depend on the quantity of items and shipping method chosen. For more information on shipping, visit shipping information.